Thursday, December 1, 2011

Wetnoses

A few weeks ago I encountered a very nasty problem. I went to open one of our favourite types of treats and the entire bag was moldy. So disgusting!

Can you see the black/green mold?
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Wetnoses pride themselves on being organic and safe for pets. In fact on the front page of their website it states:

"We know that caring pet owners want to be absolutely sure that what their dogs are eating is safe as well as beneficial to their health."

Nasty mold was so far from that statement that I decided to contact them. I only half expected a reply, let alone a detailed response. Much to my delight and surprise they not only responded, they were wonderful! :)

The representative let us know that they had a problem with a leaky skylight and only a few boxes of their cookies were impacted. They gave me the offer of replacing my box which I kindly accepted. No company is perfect but the ones who truly care about their customers and pets are worth buying from again.

Without a quick email and a response on their behalf, chances were very low that I would have bought Wetnoses cookies again. Now its the opposite.. I'm here posting a great review for them and will definitely buy some more boxes in the future.

Our box arrived more than a few days ago.

Wetnoses
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Inside was our replacement box of Pumpkin Cookies
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Wetnoses was very kind to include a water bottle and a coupon! Someone has already been into my water bottle... and it wasn't me.
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The coupon we hope to use soon.
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Thank you to Wetnoses for standing by your product. There are so many companies who don't and choose to ignore customers like me. (worst PR move you can make) My dogs really do love your cookies.

Unfortunately none of them were in the mood to be photographed tonight. I think that means i've been playing too much with my new camera and using them as props. Pure abuse around here.

Only this beautiful boy wasn't fooled by my lens.. but only for a few.

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Even the normally very photogenic red dog wasn't interested in a photo op tonight. Who needs words when you can make faces of disgust like this?

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3 comments:

  1. Congratulations and I so love your photo's, they are adorable.

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  2. We sale Wetnoses bulk in our store and have never had any problem. I'm glad they took care of it for you! Trying to catch up on everyones news and stuff, but it's taking me awhile.:( I also still owe you pics of my pups in your great snoods and wanted to let you know I haven't' forgotten. Sorry it's taking me so long!! Life has just been crazy.:(

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  3. Glad it all worked out! Beautiful photos!!

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